Citibank credit cards – I have them in my wallet.
Why Citibank? Because these are American Airlines Aadvantage credit cards, and I charge absolutely everything in order to earn as many air miles on American Airlines as possible. I do a lot of traveling and enjoy flying free or upgrading to First Class when I can.
But I am really upset with Citibank at the moment.
For the fourth time in as many months, I tried to use my Citibank credit card and was told that the card could not be accepted, and that I should phone Citibank to discuss it.
Great.
It is their fraud department, flagging my card for potential illegitimate use. And as usual, they don\’t call me to discuss it. They just suspend the account.
So now that I am on the phone with their representative, they tell me the charges that are \”suspicious\”. And as it turns out, these are charges that have been processed on my account month after month as part of a service I subscribe to.
I tell them, \”can\’t you see that I have authorized these charges many times already? WHY are you flagging me?\”
They hem and haw, apologizing… telling me that the computer does it automatically.
So I suggest that they tell the computer NOT to continue flagging my account for charges that obviously are associated with the account!
This KEEPS happening with Citibank and I\’ve just about had it.
I hope others read this entry and decide to PASS on Citibank credit cards. Their fraud department is more concerned about them than about the customer. Time for me to get a Visa instead.